Privacy Policy Last Updated: June 2025
Welcome to Lotus Exotics ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site").
By accessing or using our Site, you agree to the collection and use of your information following this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site.
1. Information We Collect
When you visit our Site, we may collect the following types of information:
1.1 Personal Information
This includes information that identifies you as an individual, such as:
Name
Email address
Phone number
Any other information you voluntarily provide through forms, newsletter sign-ups, or purchases
1.2 Non-Personal Information
This includes data collected automatically, such as:
Browser type and version
IP address
Device information
Browsing activity collected through cookies and tracking technologies
1.3 Payment Information
Payment processing is handled securely by third-party payment processors (e.g., Stripe, PayPal). We do not store or process your payment details directly.
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain our Site
Improve user experience and customer service
Process transactions and fulfil orders
Send marketing and promotional communications (only if you have opted in)
Analyse website traffic and trends
Protect against fraudulent activity and enhance security
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
3.1 Service Providers
Third-party vendors assisting with website operations, email marketing, analytics, and payment processing.
All third-party providers comply with strict data protection policies.
3.2 Legal Requirements
We may disclose your information if required by law to:
Comply with legal obligations
Protect our rights or safety
Respond to lawful requests by authorities
3.3 International Data Transfers
If your data is transferred outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful transfer mechanisms.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement robust security measures to protect your personal information. These include:
Encryption of sensitive data
Secure access controls
Regular security audits, however, no method of transmission over the internet is 100% secure. Use our Site at your own risk.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
Correction: Update or correct inaccuracies in your data.
Deletion: Request deletion of your data where legally applicable.
Opt-Out: Withdraw consent for marketing communications via the unsubscribe link in our emails or by contacting us.
Restrict Processing: Limit how we process your personal data in certain situations.
To exercise these rights, contact us at info@lotusexotics.co.uk.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.
8. Data Retention
We retain your data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date. If significant changes occur, we will notify you via email or a prominent notice on our Site.
10. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Lotus Exotics
Email: info@lotusexotics.co.uk
Phone: 01753971030